All services

Operations executive · COO mandates · CIO mandates

Experienced leadership.
The capacity you need.

Bring Donald Marzullo into an agreed operations or technology leadership role when the organization needs executive capacity, continuity, or focused change. Set the mandate, decision authority, reserved time, and outcomes at the outset.

Discuss your needs ↗
Who it’s for

CEOs, owners, boards & consulting partners

Engagement format

Part-time recurring or time-bound interim assignment

What you leave with

An accountable operating mandate and delivery cadence

Choose the right mandate

Operations executive / COO

Lead the operating priorities that connect teams, vendors, resources, and service performance.

  • Operating plans, performance measures, and management cadence
  • Service delivery, vendor oversight, and cross-functional coordination
  • Organizational transition, continuity, and improvement priorities

CIO / technology executive

Connect technology decisions to business priorities and accountable delivery.

  • Technology strategy, investment priorities, and portfolio governance
  • Modernization, vendor management, and delivery oversight
  • AI adoption, governance ownership, and business-side implementation leadership

When to bring us in

There is an executive leadership gap or a defined change agenda that needs an owner.

What you receive

Defined outputs.
Usable decisions.

Responsibilities made explicit, evidence connected to decisions, and work shaped around your operating needs.

01

Leadership mandate & decision rights

Agree responsibilities, reporting relationships, delegated authority, expected availability, success measures, and escalation needs. Define which decisions remain with the CEO, board, or other executives.

02

Initial operating & technology review

Establish a reliable picture of priorities, commitments, team capacity, vendors, budgets, and material risks within the assigned function. Record inherited issues and information gaps.

03

30/60/90-day priorities

Translate the mandate into staged outcomes, named owners, dependencies, and management decisions. Confirm what is achievable within the reserved capacity and available resources.

04

Management cadence & executive reporting

Establish the meetings, performance measures, action tracking, and decision records needed to lead the work. Make progress, delivery constraints, and material risks visible to the sponsor.

05

Execution & stakeholder leadership

Coordinate the agreed work across staff, vendors, and stakeholders. Support modernization, operational improvement, program recovery, or AI governance implementation within the assigned mandate.

06

Transition & leadership handoff

Document decisions, open commitments, operating routines, risks, and recommendations. Support handoff to a permanent leader or an agreed successor arrangement.

From mandate to continuity

Assess. Plan. Lead. Maintain accountability.

A leadership engagement connects the initial review to ongoing execution and a deliberate handoff.

  1. 01

    Assess

    Understand the operation, inherited commitments, capacity, and risks.

  2. 02

    Plan

    Agree priorities, authority, responsibilities, and success measures.

  3. 03

    Lead

    Coordinate people and vendors, make delegated decisions, and report progress.

  4. 04

    Transition

    Transfer the operating cadence, decisions, open actions, and knowledge.

Illustrative engagement structure. Responsibilities and authority are defined for the specific role.

Illustrative scenario · not a client case study

The situation

A company needs technology leadership while recruiting a permanent CIO.

The work

Agree an interim mandate, establish portfolio priorities and vendor oversight, clarify AI decisions, and introduce a regular executive review.

The intended output

A functioning management cadence, owned priorities, visible decisions, and a documented handoff for the incoming leader.

To make the work effective

What we need
from your team.

  • An accountable sponsor and agreed reporting line.
  • Access to relevant people, plans, budgets, vendors, and performance information.
  • Written decision authority, priorities, reserved capacity, and escalation arrangements.

Before we begin

Questions, answered.

How do fractional and interim assignments differ?

Fractional leadership provides recurring executive capacity for agreed days or hours. An interim assignment fills a temporary leadership need for a defined period; it can be part-time or more intensive. The exact commitment is agreed before starting.

Can the mandate cover operations and technology?

Yes, where the responsibilities and available capacity make that practical. Scope the operating and technology outcomes explicitly so a broad title does not obscure priorities or accountability.

Are travel and relocation possible?

Donald is open to travel and relocation. Location, on-site expectations, timing, and related arrangements are discussed for the specific engagement.

How is the engagement priced?

Fees reflect reserved capacity, scope, executive responsibility, term, and travel requirements. The engagement agreement defines availability, deliverables, review points, and payment terms.

A clear next step

Let’s put the right
problem on the table.

Discuss AI governance, an implementation idea, program recovery, a fractional executive mandate, board advisory, or a board appointment opportunity. Start with a 30-minute conversation to establish fit.

Request a conversation [email protected]+1 202 758 8900

Your email app opens so you can review and send your message.